Can I bring a pet?
We do allow dogs in some of our campervans £50 per pet

Is kitchen equipment included?
All our hire vehicles include, basic kitchen equipment: cutlery, plates, bowls, mugs, glasses, colander, saucepans, salad bowl, gas kettle, tea towel, kitchen roll, salt, pepper, washing up liquid, washing up sponge, chopping board, oven tray.

Is bedding provided?
We can provide bedding per person: 1mattress protector, 1 Quilt, 1 Quilt Cover,1 Pillow, 1 Pillowcase, 1 fitted sheet

What’s is the deposit?
£200 secures the booking, then the balance is due within 30 days of departure.

Security Deposits

A £750 damage/security deposit must be paid per hire, on a debit/credit card or can be paid by cash on the day of hire.

Please note that the security deposit is not a holding deposit and must be cleared funds before the hirer can take delivery of any vehicle (this is a requirement of our insurance company).

Are they manual or automatic gearboxes?
Our motorhomes have manual 6 speed gear boxes.

Do the campervans have bike racks?
Yes, some of our campervans have bike racks please ask at the time of booking to ensure your allocate motorhome has a bike rack fitted.
The bike racks can carry up to 4 bikes.

Can I take it outside the UK?
Our motorhomes are not to be taken off the UK Mainland

Do your prices include VAT?
Our prices all include VAT

Do we have to replace the LPG gas we’ve used?
You will use gas for cooking and if you’re not in a campsite with an electrical hook up, you will also use it to power your fridge, hot water and heating. You will start your hire with one bottle of Calor gas on board. This included in the price of your hire and do not need to be replenished.

Are Towels Provided?
Towels are not provided

Can I fit child seats, do they have Isofix?
None of the campervans have Isofix fastenings (the clips that many child seats bolt into) but they do have proper seat belts, so you need to ensure that your child seat can be fixed using just a seat belt.

Is there a minimum number of nights for a booking?
The minimum hire period is 3 nights, you can take it for less but you will pay the equivalent of 3 nights hire. We do release dates for shorter hires to fill gaps on occasions so keep an eye on the price and availability area of the website.

Is breakdown cover included?
Yes all our motorhomes are covered for breakdown and recovery across the UK.

What time can I collect?
2pm is our collection time, sometimes by prior arrangement we can arrange an earlier time.

When do I need to return it by?
Unless agreed in advance, all motorhomes must be returned by 11am on the final day of hire. This is particularly important in the high season when we have very tight turnaround times. You wouldn’t want to be delayed leaving if the hirer before you brought theirs back late, so please plan to be back before 11am. More info in our terms and conditions

Can I leave my car with you?
You are welcome to leave one car with us (per hire), we have secure parking onsite, but we cannot accept responsibility for damage or theft.

What do I need to bring with me on the day?
Drivers will need to come holding their license, National Insurance number plus another form of ID with your name and address on it (utility bill, official letter etc) and a credit or debit card (in their name) to pay the security deposit. Security deposits are taken on the day of hire, everything else is paid in advance.

How do you deal with damages or losses?
We want you to have a great time but you need to be fully aware that you are responsible for the motorhome and its contents. Accidents do happen and unfortunately things do get broken. Due to their lightweight design, they are pretty flimsy, remember they are made out of fibreglass not steel so when you hit something you will come off worse!

Likewise the internal fittings are lightweight so also delicate, please go easy and never try and force anything.

We are completely transparent when it comes to charging for damage repair, we try to make it as painless as possible but there will be some extra costs. We charge you for the cost of the replacement part and the admin time it takes to source it, send it and fit it.

What are the most common things that get broken?
Window blinds and window stays • Door locks (they are made of out of plastic inside so be gentle) • Roof lights and side windows, do a quick check they’re shut tight before driving anywhere, they will blow open and off! • Wing mirrors getting clipped by oncoming vehicles (particularly vans). • Waste taps and pipes underneath (they’re very low so often get knocked off on bumpy tracks) • Bed slats getting snapped if they’re stood or knelt on or jumped up and down on!

What happens if I’ve paid in full but then have to cancel?
We will offer you the chance to postpone the booking, this is subject to availability. please see our terms and conditions for our cancellation policy.

Holiday insurance cover is advised to safeguard against this possibility.

I’ve never been in a campervan before how does it work?
Many of our customers are first timers, so no need to don’t panic. Everyone gets a thorough handover and is instructed on how everything works before their hire starts: hot water, heating, control panels, gas and electric, bed making. It’s a lot to take on so we provide you with easy to follow guides (with pictures!). By the second night you’ll be doing it like a pro. If you’re really stuck you can always call us during office hours.

What is your policy regarding smoking in a campervan?
We operate a no smoking policy in the motorhomes for obvious reasons, please smoke outside and avoid ashtrays inside the motorhomes. There is a fine for smoking in the motorhomes, more info in our terms and conditions

Does the fridge work even when you’re not plugged into an electrical supply?
The motorhome is completely self-sufficient in terms of hot water, fridge freezer and heating this can all be run off the gas.

Solar Panel:
Our campervans come fitted with a solar panel, so lights and 12v sockets, pump will work, so you can be off grid (not plugged into mains electricity). As above the fridge, cooker, heater and water heater work of gas, if you are not on mains electric

Can I take the motorhome abroad?
All motorhome homes are strictly for UK mainland use only.